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Resources during Covid19: Internet Access and Utilities

Submitted by CCPH on March 26, 2020. Get Healthy Heights Columbia Community Partnership for Health

Spectrum: For eligible low-income households without school-aged children, Spectrum continues to offer "Spectrum Internet Assist," a low-cost broadband program delivering speeds of 30 Mbps. To enroll in the free broadband service or Internet Assist, call 1-844-488-8395. (It's their standard customer service line, so use the "new service" or "add service" option). They are also opening Wi-Fi hotspots across service area for public use.

Optimum (Bronx/Brooklyn): For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, we are offering our Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within our footprint. Providing free service call 866-200-9522 to enroll in Optimum region.


○ Con Edison: will not shut off electric, natural gas or steam service due to payment difficulties resulting from the health crisis. They are also waiving new late-payment charges for all customers who are having payment difficulties related to COVID-19 coronavirus.

○ Telephone and internet service providers will not terminate service to any residential or small business customers because they can’t pay their bills due to the pandemic. Late fees will be waived.